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Marissa Sharpless
Director of PR & Brand Communications

Media Gallery

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Take Me Therestar 
A Note from Our President on COVID-19

March 15, 2020
Atlanta, GA

Valued Carvel guests,

We recognize the impact of COVID-19 is top of mind for many of you. For us, the wellbeing of our shoppe guests and team members is our number one priority. Despite the challenges of this rapidly evolving situation, thinking on our toes is in our blood thanks to our passionate and innovative founder, Tom Carvel. We want to share with you the steps we’ve taken to continue serving you handmade ice cream and frozen treats, and the plans we have in place to react rapidly should our environment change.

All shoppes have as their highest priority the cleanliness and sanitation procedures recommended by the CDC and health department. While this is a consistent focus and priority in our shoppes, over the past several weeks we have reinforced our protocols and added important measures. This includes:

  • Increasing the frequency for sanitizing surfaces.
  • Increasing frequency of handwashing throughout employee shifts.
  • Encouraging employees to minimize hand-to-hand contact, such as shaking hands. 
  • Reinforcing appropriate sanitation procedures for all tools and equipment.
  • Encouraging any of our team members who are not feeling well to stay home.
  • Using tamper-evident packaging for third party delivery orders.

Some of our shoppe communities may be impacted more than others, which could require us to adjust your Carvel experience. We appreciate your patience as our teams learn these new procedures in order to provide you an adapted Carvel experience that meets our high standards. This could include the removal of or the closing of seating areas, removal of guest-facing utensils, adjusting the location of or how we display our toppings and take-home treats, like cakes and novelties, and providing extra packaging for purchased items. Should you prefer, you can find some of our shoppes on third party delivery providers or can use our online ordering website to pre-order cakes for pick-up in select shoppes.

While our shoppes are currently operating, should a venue that a shoppe or our Carvel ice cream offerings are available at close, such as a food court or restaurant, please be assured we will work with our venue partners to follow their lead by closing operations and executing any required sanitary and cleaning procedures.

At Carvel, we value our neighborhood shoppe communities and are dedicated to keeping your wellbeing and safety our number one priority.

We look forward to serving you in one of our many neighborhood shoppes.

Kristen Hartman
President, Carvel

About Carvel Ice Cream

The United States’ first retail ice cream franchise, Carvel® Ice Cream has become one of the best-loved and most recognized names in its industry. The company is a leading provider of premium soft ice cream and hand dipped ice cream products, as well as uniquely shaped ice cream cakes, including its signature Fudgie the Whale® and Cookie Puss® cakes. Atlanta-based Carvel currently operates over 400 franchised and food service locations. Visit www.carvel.com for more information, follow us on Twitter @CarvelIceCream and Instagram or become a fan at http://facebook.com/CarvelIceCream.

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