How can we help you?

The most important person in our company is you. So, let us know how we’re doing and how we can make you smile.
Carvel    ®     Ice Cream Shoppes
Toll Free: 1-800-322-4848
5620 Glenridge Dr. NE
Atlanta, GA 30342
Hours: M-F, 9am-6pm EST

Supermarket/Club Store
Toll Free: 1-800-356-7094
Rich Products Corporation
One Robert Rich Way
Buffalo, NY 14213
Hours: M-F, 8:30am-5pm EST
If you are dissatisfied with your purchase please contact

Charitable Requests
National Charities -
Please submit requests in writing and emailed
to Please allow 4 to 6
weeks to process your request.

Local Charities - 
Please contact your neighborhood Carvel® shoppe.
Find your Carvel with our Shoppe Locator.