How can we help you?

The most important person in our company is you. So, let us know how we’re doing and how we can make you smile.
Carvel    ®     Ice Cream Shoppes
Toll Free: 1-800-322-4848
11401 Century Oaks Terrace, Suite 400
Austin, TX 78758
Fax: 512-236-3601
Hours: M-F, 8am-5pm CST

Supermarket/Club Store
Toll Free: 1-800-356-7094
Email: helpline@rich.com 
Rich Products Corporation
One Robert Rich Way
Buffalo, NY 14213
Hours: M-F, 8:30am-5pm EST
If you are dissatisfied with your purchase please contact www.iloveicecreamcakes.com


Charitable Requests
National Charities -
Please submit requests in writing and emailed
to donations@carvel.com. Please allow 4 to 6
weeks to process your request.

Local Charities - 
Please contact your neighborhood Carvel® shoppe.
Find your Carvel with our Shoppe Locator.