How can we help you?

The most important person in our company is you. So, let us know how we’re doing and how we can make you smile.
(Street, City & State. If you are uncertain of the address, click here for a map to help you determine the location.)
Zip Code:
Carvel® Ice Cream Shoppes
Toll Free: 1-800-322-4848
Option 1: Customer Service
Option 2: Product Services
11401 Century Oaks Terrace, Suite 400
Austin, TX 78758
Fax: 512-236-3601
Hours: M-F, 8am-5pm CST

Supermarket/Club Store
Toll Free: 1-800-322-4848
Option 2: Product Services
1 Celebration Way
New Britain, CT 06053
Fax: 860-827-1912
Hours: M-F, 8:30am-5pm EST

Charitable Requests
National Charities -
Please submit requests in writing and emailed
to Please allow 4 to 6
weeks to process your request.

Local Charities -
Please contact your neighborhood Carvel® shoppe.
Find your Carvel with our Shoppe Locator.