How long is a Carvel ice cream cake good for in my freezer?

Carvel ice cream cakes are made fresh everyday. The quality of all brands of ice cream stored in your home is dependent on the design of your home freezer. Over time, ice crystals form in ice cream which diminish the smooth texture and delicate flavors we all enjoy in ice cream products. While ice crystals are not harmful, we recommend you enjoy your Carvel ice cream cake within 7 days of purchase to ensure the highest quality in our products.
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Can I get a Carvel ice cream cake custom made?

Carvel cakes can be custom ordered to your specifications at your local Carvel retail store. Custom flavors cannot be ordered through a supermarket, however many supermarket bakeries allow customers to bring a Carvel ice cream cake to the bakery to have it inscribed or decorated with a popular image or theme. Our branded supermarket freezers are stocked with a variety of our most popular cakes, which are made with layers of vanilla and chocolate ice cream and a layer of our famous chocolate crunchies. Other ice cream flavors can also be found in your local supermarket. For more information on available products, please visit our Carvel Products page.
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Are Carvel products kosher?

Yes, all ingredients in Carvel products are kosher. Furthermore, all Carvel products available in supermarkets have been manufactured in a kosher certified facility. If you would like to know if your local Carvel store is kosher certified, please call the store directly and inquire if they hold a current certificate.
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How much time do I need to place a special order for a Carvel ice cream cake?

Carvel stores are independently owned and operated, and policies may vary from store to store. Most Carvel stores can have your special order ready within 48 hours. Some stores may require a deposit when the order is placed.
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Does Carvel make wedding cakes?

Some Carvel stores make wedding cakes. Inquiries on sizes, styles and prices should be directed to your local Carvel store. Wedding cakes are not available through supermarkets that carry our products.
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Where can I purchase Carvel gift certificates?

Gift certificates can be purchased from participating Carvel locations or online through our web site.
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Is it possible to tour a Carvel store or facility?

Policies and participation may vary between locations. A tour of your local Carvel shop should be arranged through the store owner or manager. Public tours of our Production Facilities are not available for sanitary and quality reasons.
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Are Carvel ice cream cakes in supermarkets made the same way as Carvel ice cream cakes from a Carvel store?

Yes, all Carvel ice cream cakes are handmade and hand decorated. The same ingredients and procedures are used regardless of where the product was manufactured.
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Where can I purchase your famous Fudgie the Whale®, Hug Me the Bear® or Cookie Puss® cakes?

These cakes spark a fond memory for many people familiar with Carvel products. They are not currently available through supermarkets that carry our products, but many Carvel stores still make these famous character cakes. While these cakes may not be stocked daily, many Carvel stores have the ingredients and materials available to make this cake upon customer request. You may want to call ahead to determine if the product is available or can be made in time for your occasion.
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Aspartame?

Aspartame is only found in our no sugar added flavors.
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Alcohol in Products?

All of the flavors added to our ice cream mixes contain alcohol. Alcohol is a common carrier for flavors and in the finished product is a very low level. The processing of our ice cream causes most of the alcohol to dissipate but we cannot guarantee that our products do not contain alcohol.
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Allergens?

Our products can contain traces of nuts, as well as egg, wheat, soy, and milk products. The egg and milk products are in our ice cream mix and the wheat and soy products are in our crunchies as well as other products.
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Animal Products?

The only animal products are milk and eggs. The mono and diglycerides are derived from soy, not from an animal source.
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Corn Syrup?

There is corn syrup in our chocolate ice cream mix but it is not high fructose. The vanilla ice cream mix does not contain corn syrup.
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Eggs?

Our vanilla ice cream contains egg yolks. I suggest you call one of our Carvel stores and ask what type of flavors of ice cream they can substitute for the vanilla ice cream. We have a variety of flavors that can be chosen depending on the store. Pasteurized eggs are also found in our Cookie Dough Variegate (used in the Cookie Dough Arctic Blender) and in our Cupcakes.
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Gluten?

Most of our ice creams are gluten-free. However, the chocolate crunchies that are found in our ice cream cakes and the sprinkles put on top are not gluten-free. If you contact a Carvel retail store nearest you, they will be more then happy to substitute the crunchies for something else, such as fudge. They will also be more then happy to not put any sprinkles on the cake.

The following items are Gluten Free:

• Vanilla Ice Cream
• Chocolate Ice Cream
• Sherbet
• Vanilla No Fat Ice Cream
• No Sugar Added Vanilla Ice Cream
• Strawberries
• Carvella Flavor
• Coffee Flavor
• Butter Flavor
• Maple Flavor
• Pistachio Flavor
• Rum Flavor
• Mint Flavor
• Citric Acid
• Lemon Sherbet Flavor
• Orange Sherbet Flavor
• Lime Sherbet Flavor
• Cheesecake Base Flavor
• Simple Syrup
• Whip Topping
• Pure Whipped Cream
• Chocolate Carvel Cocoa Flavor
• Strawberry Puree
• Black Raspberry Puree
• Egg Nog Base
• Pumpkin Puree
• Strawberry Pre-Pak
• Chocolate Pre-Pak
• Butterscotch Pre-Pak
• Caramel Fudge Topping
• Chocolate Syrup
• Bittersweet Fudge
• Hot Milk Fudge
• Butterscotch Topping
• Caramel Topping
• Pineapple Cubes
• Diced Peaches
• Pecans, chopped
• Almonds, diced
• Walnut, pieces
• Peanut Butter Topping
• Nutty Mix
• Peanuts, crushed
• Brown Bonnet
• Cherry Bonnet
• White Bonnet
• Maraschino Cherries, ½’s
• Maraschino Cherries, whole
• Black Bordeaux Cherries
• Pineapple Cubes
• Coconut, white
• Marshmallow Topping
• Coconut, toasted
• Praline Pecans
• Mini M&M’s
• Chocolate Chips
• Reese’s Pieces
• Chocolate Pieces
• Piping Gel
• Ground Butterfingers
• Ground Heath Bar
• Ground Reese’s Cup
• Ground Ernie’s (M&M’s)
• Edible Images

The following items contain gluten:

• Sprinkles
• Chocolate Crunch
• Vanilla Crunch
• Flying Saucer Crackers
• Sugar, Cake and Waffle Cones
• Cookie Dough Ice Cream and Topping
• Brownies
• Pound Cake
• Lil’ Rounder Cookies (Chocolate Chip, Double Chocolate Chip, Sugar)
• Oreo Wafer Cookies (Introduced in the Fall of 2009)
• Cookies and Cream ice cream and topping
• Waffle Cone Dip
• Cookie Dough Variegate (used in Cookie Dough Arctic Blender)
• Cinnamon Toast Crunch Cereal (used in the Fried Ice Cream and Fried Ice Cream Arctic Blender)
• Cupcakes
• Cake Mix Ice Cream

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Guar Gum?

Guar Gum is derived from a bean. It has the same qualities as corn starch but about 10 times as powerful.
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Italian Ice?

Our Italian ice does not contain milk.
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Milk product?

The milk found in our products is in a liquid form.

Unfortunately all of our mixes contain milk products. The no fat and no sugar ice creams have added skim milk and our regular mixes have milk and cream.
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Milk (Pasteurized)?

We do use pasteurized milk, which is put through a process called UHT (Ultra High Temperature or Ultra High Treatment). This process takes the pasteurizing temperature higher than the normal process. It creates a safer product for our customers.
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Mono and Diglycerides?

Mono and Diglycerides are fats (oils) made from plant sources (soybean, cottonseed, sunflower or palm oil). The Mono and Diglycerides found in our ice cream is a Refined, Bleached, and Deodorized soybean oil (RBD Soybean Oil).
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Nuts Question?

Our stores are not nut free.

The following products contain nuts:

• Peanut Butter
• Ground Reese’s Peanut Butter Cups
• Ground Heath Bar
• Crushed Peanuts
• Diced Almonds
• Chopped Pecans
• Chopped Walnuts
• Pistachios

The following items contain traces of nuts or are made in a plant that also produces products that contain nuts:

• Lil’ Rounder Cookies

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Sherbet?

Sherbet does contain milk.
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Sorbitol?

There is Sorbitol in our regular ice cream. Polysorbates 65 and 80 are derived from Sorbitol. Sorbitol is obtained from direct hydrogenation of corn (maize) sugar.
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Soy?

Soy is found in many of our products in the form of soybean oil, soy lecithin, and mono & diglycerides. However, the Vanilla and Chocolate soft serve do not contain soy.

The following items contain soy:

• Waffle Cone Dip
• Chopped pecans (roasted in soybean oil)
• Brown Bonnet
• White Bonnet
• Cherry bonnet
• Mini M&M’s
• Reese’s Pieces
• Chocolate drops
• Chocolate Flakes
• Ground Heath Bar
• Ground cookies and Cream
• Brownie Bites
• Flying Saucer Cookies
• All of our cones: waffle, sugar and cake
• Chocolate chip cookie dough pieces
• Ground Butterfinger
• Chocolate Crunch (Crunchies)
• Whip
• Milk Fudge
• Chocolate Flavor Syrup
• Bittersweet Fudge
• Vanilla Crunch
• Butterscotch
• Flying Saucer Cracker
• Rainbow Sprinkles
• Confetti Sprinkles
• Chocolate Sprinkles
• All of our cones: waffle, sugar and cake
• Oreo Wafer cookies (Introduced in the Fall of 2009)
• Cupcakes
• Cookie Dough Variegate (used in the Cookie Dough Arctic Blender)
• Cinnamon Toast Crunch Cereal (used in the Fried Ice Cream and Fried Ice Cream Arctic Blender)
• Lil’ Rounder Cookies (Chocolate Chip, Double Chocolate Chip, Sugar)
• Cake Mix Ice Cream

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Sugars?

The sweeteners used in our ice cream are Lactitol, Acesulfame Potassium, and Aspartame. We do have a no sugar added vanilla ice cream if you are interested. Please contact the nearest Carvel store and they will be happy to serve you.
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Sugar Free?

We do not have a Sugar Free product. We do have a No Sugar Added Vanilla that our Carvel retail stores can make different flavors with. But it is NOT Sugar free, it has natural sugars in it from the milk.
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